A short extract from NHS Lothian's reply (dated 25 March 2008) to Mrs Carr's MSP.
"I refer to your letter of 21 September 2007, on behalf of your constituent Mrs Carr, in relation to our response of 8 August 2007 and our interim update of 22 February 2008. I apologise for the delay in responding to your correspondence, which was a result of an administrative error within our Complaints Office which has since been rectified."
There was I thinking that NHS Lothian had deliberately delayed replying to our MSP's letter for 6 months and all along the problem was an administrative error.
How could I have been so silly?
4 comments:
Well of course that makes it all right then! Duh!
Pretty difficult when you are dealing with a bureaucracy machine when you need a human being with compassion and understanding at the other end.
I hope you will have better luck from now on.
Yes it always seems to be standard letters these days!
If they expect me to believe that only an administrative error was the problem they must think my head zips up the back: it doesn't!!
But then I suppose they might not care what I think. They have their reasons; they want to hide them; they act to achieve these ends.
This isn't over yet. I'm fighting for one that I love. That's a hugely powerful driver.
We will not be beaten!
Mrs Carr WILL get the treatment she needs!
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