Further to my very short post yesterday in which I said this,
Beware of buying online with Laura Ashley.
You may be in for a nasty surprise regarding delivery costs.
Buried deep within their T&C is a £60 to £130 delivery charge under certain conditions.
They’re in the clear legally.
Morally they’re in the gutter
here is a very brief update.
Laura Ashley insist on imposing a delivery charge of £60 because Mrs Carr’s flat is up two flights of stairs. Up one is free but up two is £60. This is despite the relevant information not being made obvious to the consumer.
Over the weekend I’ll be writing a long and very serious post about this company hiding behind the letter of the law.
BOYCOTT LAURA ASHLEY until they change their appallingly bad way of treating their customers.
Much more to come later.